Easily connect your print fleet to our @Remote service for reliable, efficient maintenance and support

Remote Communication Gate provides an easy way to connect your print fleet to Ricoh’s industry-leading @Remote service for streamlined, reliable and hassle-free remote maintenance and support of your devices.

Consisting of a communication box that simply plugs into your network, Remote Communication Gate removes the need for complex installation or bespoke integration. Once your fleet is connected to @Remote, our experts gather real-time updates on how your printers and MFPs are performing and use these to quickly respond to potential issues as they arise. We take responsibility for automatically replenishing consumables when levels run low and proactively schedule maintenance visits when a device develops an issue that needs resolving.

@Remote enables you to reduce the costs and workload involved in maintaining a complex print fleet while ensuring your devices continue to perform optimally for your users. Remote Communication Gate can further reduce the burden of basic device management by automating the collection of print meter readings, monitoring device usage on your behalf and updating your devices with the latest firmware updates, boosting security.

In addition to helping take away much of the time-consuming admin associated with maintaining your print facilities, Remote Communication Gate can also help you make more informed management decisions based on detailed insights into how your devices are actually used. A dedicated web portal provides access to up-to-date usage information for both Ricoh and third-party devices in your fleet. You can also access detailed sustainability analysis, offering powerful insights into current performance and additional opportunities for improvement.
  • Quickly and easily connect your print fleet to our industry-leading @Remote service
  • Reduce your costs and workload by relying on us to proactively maintain your devices
  • Ensure your users benefit from consistently high-performing print facilities 
  • Strengthen the strategic management of your fleet with detailed insights into device usage and sustainability performance

  • Quickly and easily gain access to Ricoh’s industry-leading @Remote support service
  • Streamline everyday fleet management by relying on us to efficiently deliver replacement consumables and schedule maintenance
  • Reduce the time, costs and workload associated with essential device management 
  • Increase productivity by ensuring optimal device performance for users
  • Gather usage information for both Ricoh and third-party printers and MFPs 
  • Improve device security and functionality by automating the installation of firmware updates
  • Take greater control over device performance, proactively addressing issues before they impact on the user experience
  • Support sustainability goals by gathering detailed information about device performance



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Graham Sutton
Financial Director, Trent Barton Buses
2014-10-16, 09:59
"Sterling have supplied our group of companies with photocopiers and printers for over 11 years. Throughout those years, the level of service and … read more
Martin Mansell
Financial Director, Tex Industrial Plastics
2014-10-16, 09:58
“Tex have used Sterling Business Systems to provide and maintain our photocopiers and office printers for over twenty years. The service has been … read more
Beverly Bunting
Senior Admin Officer, NORSACA
2014-10-16, 09:57
"It was important for us to seek the services of a local established company.

We selected Sterling as NORSACA amongst other things, believes in … read more
Sally Blanchard
Office Manager, NRA Roofing & Flooring Services Ltd
2014-10-16, 09:55
"As a long standing customer of Sterling Business Systems, we did not hesitate to approach them when we needed to upgrade our copier / printer / … read more