Remote Communication Gate provides an easy way to connect your print fleet to Ricoh’s industry-leading @Remote service for streamlined, reliable and hassle-free remote maintenance and support of your devices.

Consisting of a communication box that simply plugs into your network, Remote Communication Gate removes the need for complex installation or bespoke integration. Once your fleet is connected to @Remote, our experts gather real-time updates on how your printers and MFPs are performing and use these to quickly respond to potential issues as they arise. We take responsibility for automatically replenishing consumables when levels run low and proactively schedule maintenance visits when a device develops an issue that needs resolving.

@Remote enables you to reduce the costs and workload involved in maintaining a complex print fleet while ensuring your devices continue to perform optimally for your users. Remote Communication Gate can further reduce the burden of basic device management by automating the collection of print meter readings, monitoring device usage on your behalf and updating your devices with the latest firmware updates, boosting security.

In addition to helping take away much of the time-consuming admin associated with maintaining your print facilities, Remote Communication Gate can also help you make more informed management decisions based on detailed insights into how your devices are actually used. A dedicated web portal provides access to up-to-date usage information for both Ricoh and third-party devices in your fleet. You can also access detailed sustainability analysis, offering powerful insights into current performance and additional opportunities for improvement.